Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at indigoartatoostudio@gmail.com. Please note that returns will need to be sent to the following address: 38 dan leckie way, Toronto, MV5 2V6
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at indigoartatoostudio@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refund & Cancellation Policy

Tattoo Deposits (Flashes & Custom Work)

All deposits and purchases of "Custom Flash" designs are strictly non-refundable and non-transferable.

  • Design Exclusivity: Once a deposit is paid, the design is immediately removed from our gallery and reserved exclusively for you.

  • Artist Commitment: The deposit secures a dedicated block of time in our Toronto studio.

Rescheduling Policy

We understand that life happens. If you need to reschedule your appointment, we require a minimum of 48 hours' notice.

  • If notice is given within the 48-hour window, your deposit may be applied to a future date (subject to artist availability).

  • Failure to provide 48 hours' notice, or a "no-show" on the day of the appointment, will result in the forfeiture of your deposit.

Exceptional Circumstances & Store Credit

While deposits are non-refundable, Indigo Art reserves the right to review exceptional cases. At the artist’s sole discretion, we may offer:

  1. Online Store Credit: Valid for physical products or future bookings.

  2. Digital Gift Card: Issued for the value of the deposit, which can be used by the original purchaser.

Note: Cash or credit card refunds to the original payment method are not available for tattoo deposits.

Physical Products (Sculptures, Art Prints, Art frames)

For physical items shipped via Canada Post:

  • Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and the item. We will work with you to provide a replacement or a store credit.

  • Returns: Due to the custom and artisanal nature of our products, we do not accept returns for "change of mind."

How to Contact Us

For any questions regarding your deposit or an order, please email us at infoindigoartattoostudio@gmail.com . We aim to respond to all inquiries within 2 business days.